Webticket

Privacy and Cookies Policy

This Privacy Policy regulates the treatment of users' personal data (hereinafter "User" or "Users") collected, in connection with the use of the website by companies and reflects institutional concerns das companies in terms of privacy and treatment of Users' personal data. The provision of personal data in the context of browsing the Website implies knowledge and express acceptance of the conditions contained in this Privacy and Cookies Policy.

1. Collection and processing of personal data

   1. As companies are entities responsible for the treatment of the Users' personal data, being able to treat such data directly and / or through subcontracted entities for the purpose. Personal data collected through the Website will be treated in the terms described herein and for the purpose of providing the information, products and features made available, as well as for the purpose of complying with legal obligations.

   2. Use of the Website

      Access and navigation in general on the Website does not necessarily imply the provision of personal data. However, the use of certain features of the Website presupposes the provision of a set of personal data (for example, information required for billing). In these cases, it will only be possible to take advantage of the functionalities, products and services in question if you provide the requested personal data, which will be treated exclusively under the terms and for the purposes described herein.

   3. Purchasing data

      In connection with the use of the Website, and with your express consent, as companies will treat the personal data needed to manage purchases made from the website and to comply with applicable legal obligations. These personal data refer essentially to your name, e-mail, telephone number, TIN, address, as well as the amount, identification of the establishment and products / services purchased.

2. Processing of personal data

   As treat personal data for the purposes of processing Users' purchases, to respond to contact requests or requests.

3. Communication of personal data
   1. As companies may transmit your data to subcontracted entities for the purposes mentioned above, under the terms of the contracts concluded with them.
   2. As companies can also, for compliance with legal obligations, completion of operations carried out through the Website, or based on the consent you provide for this purpose, communicate your data to third parties, whether these are (i) other entities of the universe , (ii) partners, sponsors or other entities with whom as companies establish comparable relationships, (iii) financial / payment institutions; (iv) competent entities, under the terms of the law.
4. User rights
   1. Under the terms of the applicable legislation, you can request, at any time, access to personal data concerning you, as well as its rectification, elimination or limitation of its treatment, the portability of your data, or oppose your treatment. You can exercise these rights directly by sending an email or by written request directed at companies for the contact details provided in point 9 below.
   2. You can also obtain confirmation that the personal data that concerns you are subject to treatment, as well as access to them. If required, a copy of the data under treatment may be made available to you.
   3. Under the terms of the law, you have the right, through the contact means now available, to withdraw your consent for the processing of data, at any time, without prejudice to the treatment carried out until that date remains entirely valid. date, based on the consent previously given.
   4. You also have the right, under the terms of the applicable legislation, to request the limitation of the processing or the portability of your data, subject to the legally provided conditions. For this purpose, you must submit a request to the contacts referred to in 4.1.
5. Retention of personal data

   Personal data that is collected through the Website will be kept for the period of time necessary for making it available, by companies , of the products and information made available, in order to facilitate the processes of 6. Purchase / payment cookies and provision of information requested by Users, as well as for the fulfillment of any legal obligation related to said data availability personal.

   1. In order to be able to provide a more personalized service and to the satisfaction of the Users, which meets their expectations, as companies use own and third party cookies to collect and store information.
   2. The Cookie is a text file that is automatically stored in users' internet browsers, when they access certain websites. The cookie allows at companies and third parties to identify the web browser on the server, enabling the storage of information, in order to improve the users' experience, as well as to analyze and review the website's performance.
   3. Cookies can be classified as session cookies or persistent cookies. Session cookies expire automatically when you close your web browser. Persistent cookies remain in your web browser until their expiration date, or until they are deleted. Expiration dates vary by cookie, depending on their nature and purpose, which can be found in our list of cookies.
   4. The cookies identified in this table will be used by companies , strictly for the following purposes:

      Table 1: Cookie purposes

      Category	Description
      a) Strictly Necessary Cookies	These own cookies allow you to access the main features of the Website and therefore they are always activated. Include session and security cookies.
      b) Performance Cookies	These cookies collect information on the use of the Website to improve the services provided and to assess their performance. Cookies may be used to test pages or features, measuring the reaction of users. The performance cookies used on the Website may be own and / or third party.

   5. Each User corresponds to an individual cookie, thus ensuring privacy and data security. The presentation of the statistical data is done in an aggregated and not individual way, not allowing the identification of the User. In this way, it is possible to evaluate the website's performance, in a perspective of constant updating and improvement, in order to correspond to the user's tastes and needs.
   6. Web browsers allow users to manage their cookies. Users can configure the settings of their devices to accept all cookies, to know when a cookie is set or to never receive cookies. You can at any time disable the function of cookies through the web browser, usually in the "Preferences" or "Tools" menu. For more details on the configuration in your web browser, see the "Help" menu of the same.
   7. We draw your attention to the fact that, by deactivating cookies completely, some / all features of the Website may no longer be available.
6. Security
   1. As companies guarantee privacy and security in the transmission of Users' data using SSL (Secure Sockets Layer) encryption of all information exchanged with as companies , via the internet.
   2. Additionally, as companies claim, for that purpose, that have and will keep all technical means at your disposal to prevent loss, misuse, alteration, unauthorized access and misappropriation of personal data provided or transmitted. In any case, it should be noted that, by circulating the data on an open internet network, it is not possible to completely eliminate the risk of unauthorized access and use, so the User must implement appropriate security measures when browsing the Website.
   3. Whenever payments are made through the Website's server, additional security measures, appropriate to the state of the art and good market practice, will be employed, under the terms described at all times in the Website's Terms of Use.
7. Complaints

   Without prejudice to any other administrative or judicial remedy, the User is entitled to submit a complaint to the National Data Protection Commission or other competent supervisory authority under the terms of the law, if he understands that the processing of your data by companies violates the legal regime in force at all times.

8. Changes to the terms of treatment of personal data

   If you have any question related to the processing of your personal data and the exercise of the rights conferred on you by the applicable legislation and, in particular, referred to in this Policy, through the company contacts

9. Changes to the terms of treatment of personal data

   As companies may change this Privacy Policy at any time. These changes will be duly publicized through the pages of the Website.

10. Disclaimers
    1. As companies no can ensure that the website is completely free of errors or without periods of unavailability. The Website cannot guarantee that the download of files is completely free of errors or risks associated with computer viruses.
    2. As companies no will be responsible for any damages, regardless of their nature, resulting from the use of the Website.
    3. If, with your consent, as companies , transmit your personal data to third parties, as same no will be also
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    Direção-Geral do Património Cultural

    Email: bilheteira@dgpc.pt

    Telephone:

    Address: Palácio Nacional da Ajuda

    Museus e Monumentos de Portugal, E.P.E.

    Email: info@museusemonumentos.pt

    Telephone: 214200010

    Address: Palácio Nacional da Ajuda